Returns and Refunds Policy

At Skate Paradise, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or requirements. That’s why we've designed a comprehensive return policy to ensure a seamless shopping experience while maintaining fair guidelines.

Please take a moment to review our return and exchange process outlined below.

Return Policy

General Rules

• Reporting Returns: Return requests must be submitted within 14 days of the delivery date. Requests beyond this period cannot be accepted.

• Restocking Fee: A minimum 30% restocking fee applies to returns, including canceled or refused orders after shipment, as well as returns due to incorrect shipment information.

• Eligibility Criteria: Returns are only accepted for unused, uninstalled products in their original packaging (box and pallet). If the original packaging is missing, the return will not be eligible.

• Non-Eligible Products:

  • Modified or used products

  • Items not in resalable condition

  • Products without an Order Number or original packaging

  • Accessories such as grip tapes, wheels, bearings, and tools are non-returnable

• Damaged Products: If you receive a damaged order, take clear photos of the damaged box upon delivery. Damages must be reported within 24 hours for prompt resolution.

Exchange Policy

• Reporting Exchanges: Exchange requests must be submitted within 14 days of delivery.

• Restocking Fee: A minimum 30% restocking fee applies to all exchanges.

• Eligibility Criteria: Only unused, uninstalled products in their original packaging qualify for an exchange.

• Exchange Process:

  1. Return the original product.

  2. Our warehouse team will inspect the item.

  3. Once approved, a refund will be processed.

  4. You can place a new order for your desired exchange item.

Refund Processing

• Refunds are issued after the warehouse receives, inspects, and processes your return or exchange.

• Refunds will be credited to your original payment method and may take up to 72 hours to reflect on your statement.

How to Start a Return

1. Contact Us: Reach out to our Customer Experience team to initiate your return:

   • 📧 Email: support@skateparadise.com

   • 📞 Call: (800) 219-6733 (Mon-Fri, 9:00 AM - 6:00 PM EST)

   • 💬 Live Chat: Available on our website during business hours.

2. Provide Order Details: Share your Order Number and details of the item(s) you wish to return.

3. State the Reason for Return: Let us know why you’re returning the item (e.g., product dissatisfaction, damage, incorrect item, etc.).

4. Review Eligibility: Our team will review your request based on time since delivery, product condition, and adherence to policy.

5. Receive Return Authorization: If approved, we’ll provide you with a Return Authorization (RA) number for tracking your return.

6. Package the Item Securely: Ensure all original packaging, accessories, and documentation are included.

7. Label the Package: Clearly label it with the RA number for efficient processing.

8. Ship the Item: Send the return to the address provided by our Customer Experience team. Return shipping costs may apply.

9. Provide Tracking Information: Share tracking details with us so we can monitor your return shipment.

10. Processing the Return: Once received and inspected, we will process your refund or exchange per our policy.

Changing Your Shipping Address

If you need to update your shipping address before your order is shipped:

1. Contact Us Immediately

   • 📧 Email: support@skateparadise.com

   • 📞 Call: (800) 219-6733

   • 💬 Live Chat: Available during business hours

2. Provide Your Order Details (Order Number and reason for address change).

3. Confirm Availability: Our team will check if an address change is possible.

4. Provide New Shipping Address: Include full details (recipient name, street address, city, state, zip code).

5. Confirm Changes: Once updated, review the details for accuracy.

6. Address Change Fee: A shipping address change fee may apply, depending on the order's processing stage and carrier policies.

7. Monitor Your Tracking Info: Stay updated on your order’s shipment.

Frequently Asked Questions (FAQ)

Can I change my shipping address?

Yes, but you must contact us within 24 hours of placing your order at support@skateparadise.com.

Can I cancel my order?

You can cancel an order anytime before it has been shipped. If the order has already been dispatched, refer to our refund policy for return options.

Do I have to pay for return shipping?

• For defective products: We will cover the return shipping cost.

• For other returns (e.g., customer remorse): You are responsible for actual return shipping costs.

How will I receive the return label?

Once your return is approved, we will email you the return label to download and print.

Late or Missing Refunds

• Check your bank account for the refund.

• Contact your credit card company, as refunds may take time to reflect.

• If you still haven’t received your refund, email us at support@skateparadise.com. We’ll respond within 24 hours.

Thank you for shopping at Skate Paradise! If you have any questions, feel free to contact our dedicated support team.

🎉 Happy skating from all of us at SkateParadise.com! 🛹